Customer service
Ordering information
How to receive a quotation
Our Webshop allows you to add products to your Quote Request. Once you are finished selecting your products, you can enter your contact details, after which you receive an automatically generated quote per email. Some of our products have a price on request. If you want to receive a customized quote, click on the ‘Price unavailable, request quote’ button on the product page and enter your contact details. You can also request a quote via phone (+ 31 (0)226 332100) or email (vacuum@demaco.nl). Your request for quotation will be answered within 24 hours. If you require a special product,
you will receive our indication within 24 hours about the time that we need to prepare the quotation for you.
Price information
All prices are excluding VAT, and including costs for order handling, packaging and DAP-shipping worldwide (Incoterms 2010), starting at the minimum order value of EUR 250,00 (excl. VAT). Orders below this minimum value will receive a surcharge of EUR 50,00 for Handling & Shipping.
Important note: Countries outside the European Union require local import duties. For payment of these, the buyer (email address and telephone number is requested and is stated on the commercial invoice) will be contacted by parcel shipper Customs upon arrival in your country. We strongly recommend immediate response, otherwise the parcel will be returned after a couple of days and will not be sent a second time
How to place an (online) order
All customers, who may not order online, or customers who like to purchase non-standard products, please send your PDF-order by e-mail to vacuum@demaco.nl. For ordering online, please add products and quantities to your cart. Situated in The Netherlands and in EU member countries, you need to register your company’s valid VAT Number while registering your online customer account. The VAT Number will always be checked in the Webshop. If no number is given or is not valid, your order (within the EU) will be charged with 21% Dutch VAT, which is not reimbursable. The check-out procedure will show a reminder.
Payment - Invoice
Your online order should be paid by credit card, iDEAL or PayPal. If you are a new customer and you prefer payment by bank transfer, please choose that option. After processing your order, you will receive our pro forma invoice with the Demaco bank details first. Once your payment has reached our bank account, the parts will be ordered for production. Renown customers of Demaco, who prefer purchasing online, will see their order transferred to their customer account, containing the agreed purchasing conditions.
Order confirmation
Your online order will be confirmed by the Webshop. After we have processed your order, you will get notified about the expected ship date. In case of any question, you can always contact us on vacuum@demaco.nl.
Delivery time
Lead times, as mentioned in our quotations and in our Webshop, are most reliable indications. Sometimes, for instance due to workloads or material shortages at our manufacturing suppliers, a significant change in lead time can occur. In case of such a situation we will directly inform you and reconfirm the actual dates. If you require an urgent delivery, please contact us by phone +31 (0)226 332100 or e-mail vacuum@demaco.nl.
Shipping
Webshop orders will ship from the Demaco facility with one of our preferred parcel shipment companies only. Regular Orders, that require a specific preferred transportation company, need to have this indicated on the order. In case you like us to ship your order directly to your end-user, please indicate the address and contact information clearly on your order. Extra costs for Express shipments, courier services and very heavy shipments outside the EU are always for the buyer, and will be indicated with our order confirmation. This service is not applicable on Webshop orders. These orders should not be direct paid at check-out, but require the bank transfer payment option.
