Customer service

Ordering information

How to receive a quotation?

Our webshop allows you to add products to your Quote Request. Once you are finished selecting your products, you can enter your contact details after which you receive an automatically generated quote per email. 

Some of our products have a price on request. If you want to receive a customized quote, click on the ‘Price unavailable, request quote’ button on the product page and enter your contact details. You can also request a quote via phone (+ 31 (0)226 332100) or email (vacuum@demaco.nl). After your request, we will contact you as soon as possible. 

Price information

All prices are excluding VAT, and including costs for order handling, packaging and DDP-shipping to all EU member states (Incoterms 2010), starting at the minimum order value of EUR 250,00 (excl. VAT). Orders below this minimum value will receive a surcharge of EUR 50,00.

How to place an order

Your request for quotation will be answered within 24 hours. If you require a special product, you will receive our indication within 24 hours about the time that we need to prepare the quotation for you. Quotations can be requested as follows:

All customers, who may not order online, or customers who like to purchase non-standard products, please send your PDF-order by e-mail to vacuum@demaco.nl.

Payment – Invoice

Your online order should be paid by credit card, iDEAL or PayPal. If you are a new customer and you prefer payment by bank wire transfer, please contact us. You will receive a pro forma invoice with the Demaco bank details first. Upon arrival of your payment, we start processing your order. Renown customers of Demaco, who prefer purchasing online, will see their order transferred to their customer account, containing the agreed purchasing conditions.

Order confirmation

Your online order will be confirmed by the Webshop. After we have processed your order, you will get notified about the expected ship date. In case of any question, you can always contact us on vacuum@demaco.nl.

Delivery time

Lead times, as mentioned in our quotations and in our Webshop, are most reliable indications. Sometimes, for instance due to workloads or material shortages at our manufacturing suppliers, a significant change in lead time can occur. In case of such a situation we will directly inform you and reconfirm the actual dates. If you require an urgent delivery, please contact us by phone +31 (0)226 332100 or e-mail vacuum@demaco.nl.

Shipping

Webshop orders will ship from the Demaco facility with one of our preferred parcel shipment companies only. Regular Orders, that require a specific preferred transportation company, need to have this indicated on the order. In case you like us to ship your order directly to your end-user, please indicate the address and contact information clearly on your order. Costs for Express shipments and courier services are always for the buyer, and will be indicated with our order confirmation. This service is not applicable on Webshop orders.